Covid-19 in Condos - Week of April 13, 2020

Thank you to everyone who has modified their daily/weekly schedules to comply with the quickly evolving governmental and public health agency requests that we continue to practice social (physical) distancing and self-isolation to flatten the curve.


The Federal Government has made an Emergency Order under the Quarantine Act, as well as other mandatory directives from the federal Public Health Authority, mandating that those who have returned from travel abroad, regardless of whether they are showing symptoms of COVID-19 self-isolate. Details are available here.

The Province of Ontario has also enacted a Declaration of Emergency under the Emergency Management and Civil Protection Act and has mandated self-isolation for those who travelled outside of Canada. Details available here.

Finally, the City of Ottawa and its Public Health authority have issued orders mandating self-isolation for those who test positive for COVID-19. Details available here.


If you receive confirmation that you are infected by the Covid-19 virus, you AND EVERY OTHER OCCUPANT IN YOUR DWELLING are required by law to isolate yourself at home for 14 days from the date of your positive test results (or a date as confirmed in writing by a public health authority in Ottawa), to avoid spreading the virus to others. There are no exceptions to these requirements.

Details of the Federal Emergency Order under the Quarantine Act, are available here.

Details of the provincial Declaration of Emergency under the Emergency Management and Civil Protection Act area available here.

The City of Ottawa Public Health authority have issued orders mandating self-isolation for those who test positive for COVID-19. Details here.


All instances, Covid-19 positive cases in your community will be confirmed via building-specific Notices. The name and unit number of the Owners or Residents having tested positive will not be disclosed.

In all instances of known positive cases, we communicate with the affected Owner/Resident to provide detailed information concerning the legal responsibility to quarantine, to provide case-specific quarantine instructions and to confirm the individual's duty to communicate with any other building occupants with whom they ave had contact over the previous 14 days.


ANYONE who is presumptively positive (you KNOW or you THINK you have Covid-19 because you are exhibiting symptoms of the disease) should also place themselves in immediate self-isolation, take the Covid-19 screening test available HERE and if required, contact public health officials for further instructions.


Owners, Residents, guests, support workers and delivery staff can help prevent illness and the spread of the virus by:

  • Staying home (inside your suite) as much as possible. In your efforts to ensure that guests do not enter your suite - thank you for ensuring that you do not inadvertently gather or meet on common element hallways outside your unit.

  • Practicing social distancing measures by staying 2 meters (6 feet) away from other people. This is especially important in elevators. Thank you for allowing everyone the space they need to travel through the common elements safely.

  • Washing hands for a minimum of 20 seconds BEFORE and AFTER you travel through common element areas.

  • Washing and disinfecting the commonly touched surfaces in your suite often with cleaning products containing bleach, alcohol or peroxide.

  • Coughing into your sleeve when out in public and ensuring that you remain at home (in your suite) when you feel unwell.


To report violations of the Ontario Emergency Management and Civil Protection Act please contact 3-1-1. (This is for all instances of non-essential work being performed by contractors, gatherings of more than 5 people or people gathering in public spaces, etc).

To report violations of the Federal Quarantine Act - please call the Ottawa Police at 613-236-1222 ext 7502. (This is for instances where travellers returning to Canada are not complying with isolation requirements and to report Covid-19 positive people who do not comply with quarantine requirements.)


In accordance with Fire Code requirements all fire separating doors (including stairwell, facilities, vestibule and unit doors) MUST remain closed and latched at all times while note in use. DO NOT prop your unit door open. DO NOT prop stairwell doors open.

Do not microwave textiles (such as gloves and masks) to disinfect them. This poses a serious fire risk. This is especially true of masks equipped with a metal nose-piece. There have been reports of fires as a result of microwaving N95 masks. Microwaves are for popcorn - not masks :)


Ottawa Police has confirmed that there has been a significant increased incidence of break-ins  over the last several weeks. For your safety and to protect your belongings - please make sure your unit door is locked at all times.

Please do not allow strangers into the building. All guests, personal care workers and delivery staff should ring at the lobby intercom and be allowed entry into the building only by the Resident expecting the visitor.

When entering the interior garage, please ensure that no one gains unauthorized access to the building by tailgating behind you. Please make sure the garage door closes behind you. Do not leave valuables or personal ID in your vehicle.

If you observe unusual activity at your site (most especially after hours) please call 9-1-1 immediately. Thank you also for filing an Incident Report with our office on the next regular business day so that we may make arrangements for the review and safeguarding of CCTV footage where appropriate.


Thank you for your continued understanding that in accordance with Provincial regulations, the Condominium Corporation can only attend to essential work - as most recently defined by the Province on April 4th. Contravention of these work limitations has already resulted in fines against contractors in Ottawa.


In several of our communities, the Condominium’s insurance carrier has confirmed in writing that the Condominium Corporation has a legal duty to log and report changes in the operations of the building.

We will continue to work with your insurance carriers and with your site staff to ensure that all insurance requirements are met and to ensure that all policies remain in effect throughout the pandemic phase.


Thank you to the volunteers who are participating in peer support activities, helping neighbours with groceries and providing general support to one another through this difficult time. Volunteer work is an excellent way to remain socially connected with your community.

When participating in volunteer activities - please make sure to follow all public health guidelines to protect your health and safety. Your community needs you healthy and strong :)

A gentle reminder - in all instances, volunteers providing services to their community and their neighbours are doing so at their own risk. The Condominium’s insurance policy covering volunteers does not apply to your services at the present time, as you are performing community service, as opposed to formal Condominium business.


All regular property management and property maintenance services for your site continue (in some certain cases remotely) on a daily basis to ensure the proper operation of your site, always keeping in mind of course, the essential work limitations imposed on contractors.

All daily, weekly and monthly inspections are conducted and logged by qualified building staff and contractors to ensure that security and life safety systems are in proper running order and all inspection reports and logs are reviewed and saved to file for future reference.

Thank you to all of those who have reached out to Martin and I to express your support and appreciation. It means a lot…

J (the Den Mother)

DES Services Inc.

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